Refund policy

Exchange Policy

We offer an exchange-only policy to make sure you get exactly what you want.

1. Exchange Period

You have 30 days from the date you receive your item to request an exchange.

2. Eligibility for Exchange

To be eligible:

• Items must be in the same condition as received — unworn, unused, with tags, and in the original packaging.

• You must have the receipt or proof of purchase.

3. How to Request an Exchange

To start an exchange, contact us via:

• Email: zawjstor@gmail.com

• WhatsApp: 03014707264

Once your request is approved, we will provide instructions on how and where to send your item. Please do not send your item before contacting us, as unrequested exchanges will not be accepted.

4. Damages and Issues

Inspect your order upon reception. If your item is defective, damaged, or incorrect, contact us immediately via email or WhatsApp so we can resolve the issue and arrange an exchange.

5. Exceptions / Non-Exchangeable Items

Certain items cannot be exchanged, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about a specific item, please reach out via email or WhatsApp.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to request an exchange within 14 days of delivery for any reason.

• The item must meet the same eligibility criteria as above.

• Receipt or proof of purchase is required.

7. Processing Exchanges

After we receive and inspect your returned item, we will confirm your exchange and provide instructions to send your replacement item. We process exchanges as quickly as possible to ensure you get your new item promptly.

8. Contact Us

For any exchange questions, contact us via:

• Email: zawjstor@gmail.com

• WhatsApp: 03014707264